Integrated Telehealth Platform

The Challenge

A regional healthcare system with 12 hospitals and over 100 clinics was struggling with their telehealth solution. Their existing system was disconnected from their EHR, creating workflow inefficiencies, data silos, and a fragmented patient experience. They needed a solution that could:

• Seamlessly integrate with their Epic EHR and patient portal
• Provide high-quality, HIPAA-compliant video conferencing
• Support clinical workflows with documentation and billing integration
• Enable secure sharing of medical records during consultations
• Work across devices with minimal technical requirements for patients
• Support remote patient monitoring device integration

Our Solution

We developed a fully integrated telehealth platform using our raccha framework that embedded directly within their existing patient portal and EHR system. The solution included:

• WebRTC-based video conferencing with end-to-end encryption
• Deep integration with Epic's MyChart and Hyperspace
• Single sign-on for patients and providers
• AI-powered pre-visit questionnaires and symptom analysis
• Real-time collaborative note-taking for providers
• Automated visit documentation and billing code suggestions
• Integration with remote monitoring devices via Bluetooth and WiFi
• Virtual waiting room with queue management for providers

The Results

After implementing our integrated telehealth platform, the healthcare system experienced:

• 35% increase in patient engagement with telehealth services
• 28% reduction in appointment no-shows
• 92% satisfaction rate among patients using the platform
• 47% improvement in provider documentation efficiency
• 23% increase in telehealth appointment volume
• $3.2 million in annual savings from operational efficiencies